What if the purchased product is different in terms of specifications or appearance from the website information?

If the discrepancy is visible without the use of the product, such as the color or specifications on the body, the product must be in its original condition and not used.

If it is possible to detect discrepancies without opening the package, it is possible to process the customer's request if the product is not out of its original state or original packaging. Labeling or writing the de script ion, address or any other item on the carton or the main box of the product or tearing and distorting it, will eliminate the possibility of using the return guarantee.

In case of product mismatch, it is necessary to contact us within 24 hours. It should be noted that in case of sending the goods with non-compliance of the ordered goods, the cost of returning the goods or the purchase amount is the responsibility of the superior pet shop.