Faq

None of the pet requirements are guaranteed by the importing companies (official representatives of the brands) for repair and replacement of parts. However, the return guarantee of the goods is provided up to 7 days after delivery by the superior pet shop in accordance with the "return conditions" criteria, and you can refer to it if you see a defect in the performance of the goods.

Products can be returned in coordination with the store office before opening the original package. Please contact the store office by phone or e-mail to return the received goods within 24 hours from the date of delivery to coordinate the return of the goods. Requests submitted after 24 hours from the date of delivery will not be processed. Also in these cases, the cost of sending  and returning the goods is the responsibility of the customer. Also, if the goods were sold with the gift, it is necessary to return the gift with it.

Also, the original carton and all the necessities and accessories are required to return the goods without any changes. We apologize for returning the product if the carton or the original packaging is damaged. In case of cancellation of the purchase after ordering and before delivery, immediately notify the top pet shop by phone or email. In case of cancellation after sending the goods, the shipping cost will be borne by the customer. Please note that any change in the original condition of the goods, even in the packaging, will eliminate the possibility of using this service.

If the discrepancy is visible without the use of the product, such as the color or specifications on the body, the product must be in its original condition and not used.

If it is possible to detect discrepancies without opening the package, it is possible to process the customer's request if the product is not out of its original state or original packaging. Labeling or writing the de script ion, address or any other item on the carton or the main box of the product or tearing and distorting it, will eliminate the possibility of using the return guarantee.

In case of product mismatch, it is necessary to contact us within 24 hours. It should be noted that in case of sending the goods with non-compliance of the ordered goods, the cost of returning the goods or the purchase amount is the responsibility of the superior pet shop.

Damage to the goods must be reported to the store office by phone or email no later than 24 hours after receiving the goods. If our experts confirm the defect of the goods, the cost of sending the goods to the customer will be refunded.